地铁试点智能多语种翻译机。 A ShenZhenMetro staffer demonstrates a smart multilingual translator.

▲出租车司机展示AI翻译系统。 A taxi driver shows an AI-powered translation system.

公交车中英文标识。 Bilingual signs on city buses.

公交车中英文标识。 Bilingual signs on city buses.

奥克兰风光。（视觉中国） An aerial view of Auckland. VCG

■ 深圳特区报记者 戴晓蓉

Dai Xiaorong

ShenzhenSpecial Zone Daily

“这个城市太先进了！”近日，来深旅游的外籍游客Leo，在乘坐深圳出租车后惊喜地说，“出租车里的AI翻译器，能快速、准确地将我的英语翻译成中文，司机也能通过它与我交流。虽然它只有手掌大小，但路线规划、景点介绍都能讲明白，这让我在打的的时候，不再为语言沟通而烦恼，体验感超棒！”

目前，深圳公共交通服务“国际友好模式”正在全面开启。记者从深圳市交通运输局采访获悉，为了外国友人在深出行更加便利化，贯穿城市出行各个环节的外文服务正全面升级中。

出租车AI翻译“零障碍”交流

“I speak your language”“我会说外语，支持140+种语言”，如今，在深圳很多出租车副驾驶侧的蓝色车身上，都可以看到这样醒目的双语标识。

据了解，目前，全市巡游出租车语音播报系统已完成全面升级，在乘客上下车等关键节点新增了标准化英文问候、安全提醒、支付提示等内容，车载终端实现了100%中英播报。其中，深圳巴士集团旗下的5000多台“小黄帽”出租车全部配备了多语言AI翻译机。

出租车上安装的这种智能翻译机叫MossTalk，拥有AI语音唤醒、智能拾音放音等功能，设备搭载了深度神经网络翻译引擎，支持146种语言毫秒级互译，支持200余个出行应用场景，离线状态也能精准翻译，翻译准确率达86%，能实现“意会言传”的情感化交互，做到让外国旅客跟出租车司机“零障碍”交流。

“以前跟外国乘客交流全靠比划，现在有了这个翻译机，我说我的，他说他的，但互相可以秒懂，十分方便。更智能的是，只要机子打开了，全程不需要特别操作就能自动使用，也不会影响驾驶安全。”出租车驾驶员孙师傅告诉记者。

公交站英文导乘图“一目了然”

近期，不少市民发现，深圳很多公交站牌上的中文站名下面有了英文翻译。“从小细节体现出更国际化了！”有网友在网络平台上如此评价。

据了解，截至目前，深圳已实现1.1万个公交站点站名中英文全覆盖，并加强了外文的信息化指引服务。全市公交站点逐步推出了翻译“扫码查询”，外籍乘客可通过扫描站牌上的二维码，获取英文版的线路站牌与公交到站实时信息；同时，交通部门还逐步在主要站点候车亭设置英文导乘图，帮助外籍乘客了解周边地标信息，解决“最后一公里”的识读障碍。

在公交车上，也都配置了标准的中英文双语报站。目前，全市1.36万台营运公交车辆均有了中英双语语音播报。安全提示、禁烟标识等重要标识也实现英文翻译全覆盖，确保外籍乘客“听得懂，坐得对”。

交通场站提供“母语级”翻译服务

同时，在深圳的各大重点交通场站，既智能又贴心的外文服务也无处不在。智能翻译设备已覆盖深圳机场、深中跨市公交、口岸公交总站等外籍人士高频出行活动场景，确保其问路、购票、游览等环节都能获得“母语级”翻译服务。

口岸及枢纽地铁站是深圳对外交通的重要门户，日均客流密集，外籍旅客往来频繁，语言服务需求突出。记者近日在这里采访时看到，为有效破除跨语种沟通壁垒，满足外籍旅客在购票问询、线路咨询、应急救助等方面的出行需求，港铁（深圳）在4号线深圳北站、福田口岸站和13号线深圳湾口岸站三大车站，投用了一种新的智能多语种翻译机。

“外观与智能手机相仿，轻巧便携，操作简单，外籍乘客不用刻意调整表达习惯或使用规范句式，用母语自然交流就可以完成双向沟通。”港铁（深圳）深圳湾口岸地铁站工作人员告诉记者，该设备兼容英语、法语、德语、俄语、日语、韩语、阿拉伯语等全球主流语种及多款小众语种，集语音实时对话翻译、文字双向翻译功能于一体，适配票务处理、路线指引、应急处理、日常咨询等各类车站服务场景，满足外籍旅客需求。

“前几天，一名阿拉伯籍旅客因车票余额不足无法出站。他不懂中文，英语沟通也存在障碍，我们使用智能翻译机用阿拉伯语进行交流，快速就帮助他完成了补票流程，还详细告诉他如何换乘高铁路线，解决了他的出行困扰。”该工作人员说。

从深圳机场、城市候机楼，到莲花山、深中跨市等重点公交站，再到各大地铁站、深港自动驾驶体验线路等，一个遍布海陆空、辐射大湾区的“多语服务网”在深圳正逐步成型，向世界传递出“Welcome to ShenZhen”的热情名片。

Shenzhen public transport upgrades multilingual services

Leo, an international tourist, was left deeply impressed after a recent taxi ride in Shenzhen. “This city is so advanced!” he exclaimed, pointing to a palm-sized AI translator in the cab that bridged the language gap instantly. “It accurately translated my English into Chinese, explained the route, and even introduced local landmarks. The language barrier has simply vanished — the experience is fantastic!”

Leo’s experience is becoming the new standard in Shenzhen. According to the Shenzhen Municipal Transport Bureau, the city is upgrading its foreign-language services to ensure international residents and travelers can navigate the metropolis with ease.

Visitors will now notice eye-catching bilingual decals on the passenger doors of Shenzhen’s iconic blue electric taxis, bearing welcoming messages like “I speak your language” and “I support 140+ languages.”

The upgrade isn’t just visual; it’s auditory. The fleet’s voice announcement system has been fully overhauled to include standardized English greetings, safety reminders, and payment prompts. While 100% of the city’s cruising taxis now feature Chinese-English terminal announcements, the Shenzhen Bus Group has gone a step further. Over 5,000 of its yellow-topped taxis are now equipped with MossTalk, a cutting-edge multi-language AI translator.

Powered by a deep neural network engine, MossTalk features millisecond-level translation across 146 languages. It is designed to handle over 200 specific travel scenarios and maintains an impressive 86% accuracy rate even when offline.

“I used to rely on hand gestures to communicate with foreign passengers,” said Mr. Sun, a local taxi driver. “Now, we both speak our native languages and understand each other instantly. It’s seamless and, most importantly, it’s hands-free, so it doesn’t distract me from driving.”

The digital transformation extends to the city’s bus network. All 11,000 bus stops across Shenzhen now feature bilingual names. Beyond signage, authorities have integrated QR codes at stops that allow international passengers to access real-time route information and arrival times in English. Meanwhile, transport authorities are deploying English-language maps at key transit hubs to help international travelers navigate nearby landmarks more easily.

Aboard the city’s 13,600 operational buses, the experience is equally accessible. Every vehicle now provides bilingual voice announcements, and all safety signage — from “No Smoking” to emergency exit instructions — has been fully translated.

“These small details show how international the city has become,” one netizen commented online.

At major transit hubs such as Shenzhen Bao’an International Airport and the Shenzhen-Zhongshan cross-city bus terminals, intelligent translation devices are being deployed to assist international travelers with ticketing and complex directions.

High-traffic Metro stations — Shenzhen North and Futian Checkpoint on Line 4, and Shenzhen Bay Checkpoint on Line 13 — have deployed a smart multi-language translator.

“Resembling a smartphone in appearance, it’s lightweight and easy to operate,” said a staff member at Shenzhen Bay Checkpoint Station.

The device supports major global languages including English, French, German, Russian, Japanese, Korean, and Arabic, as well as several less commonly spoken languages. Featuring real-time voice and text translation, it streamlines various services, such as ticketing, route guidance, emergencyresponse, and general inquiries.

The impact is already being felt on the ground. “A few days ago, an Arabic-speaking passenger was stuck at the turnstiles due to an insufficient balance,” recalled the staff member. “He didn’t speak Chinese or English. We used the smart translator to communicate in Arabic, helped him top up his card, and guided him to his high-speed rail transfer. It turned a stressful situation into a smooth one.”

From the streets to the Metro, and across land, sea, and air, Shenzhen is weaving a multilingual service network that connects the Guangdong-Hong Kong-Macao Greater Bay Area. By integrating high-tech into daily travel, the city is sending a clear and warm message to the world: “Welcome to Shenzhen.”

(Translated by Li Jing)

走近APEC

APEC Snapshots

2026APEC“中国年”会标

2025年12月，2026年亚太经合组织非正式高官会在深圳举行。会议期间发布了2026APEC“中国年”会标。

会标设计以“鲲鹏”为核心视觉元素，以深圳别称“鹏城”为灵感。会标主体由21根交织的羽翼共同构成展翅高飞的大鹏的形态，寓意着乘大势、共翱翔。

会标生动阐释了APEC精神，21个成员各具特色，但又相互依存、相互合作，也象征着亚太经济体携手构建亚太共同体的深远意义。

APEC China 2026 Emblem

In December 2025, the 2026 APEC Informal Senior Officials’ Meeting was held in Shenzhen, where the emblem for the 2026 APEC “China Year” was unveiled.

Shenzhen, host city of the 2026 APEC Economic Leaders’Meeting, is known as the City of Peng — a legendary creature that transforms from a giant fish into a colossal bird soaring across the sky. The emblem’s design, featuring 21 seamlessly interwoven feathers, draws inspiration from this myth. Each feather is distinct, yet together they form the shape of Peng — riding the tide and soaring as one. This imagery vividly mirrors the spirit of APEC: 21 diverse yet interdependent member economies working together in cooperation.

回眸APEC

APEC Through the Years

第七站新西兰奥克兰

1999年，亚太经合组织第七次领导人非正式会议在新西兰奥克兰举行。会议提出发达成员在2005年、发展中成员在2010年实现无纸化贸易的目标，并批准APEC商务旅行卡计划。

奥克兰是新西兰的经济、文化、航运和旅游中心，被誉为“帆船之都”。凭借发达的经济、怡人的环境、高品质的生活，连续多年被评选为全球最宜居城市之一。奥克兰是世界上唯一一座建在数十座活火山区域内的大城市，无论身处城市何处，都可以看到被郁郁葱葱的植被覆盖的火山。近年来各国移民不断增加，不同的文化都在此蓬勃发展。

Seventh Stop:

Auckland, New Zealand

In 1999, the 7th APEC Economic Leaders’ Meeting was held in Auckland, New Zealand. The meeting set goals for developed economies to achieve paperless trade by 2005 and developing economies by 2010, and also approved the APEC Business Travel Card (ABTC) scheme.

Auckland is New Zealand’s economic, cultural, shipping, and tourism hub, often referred to as the “City of Sails.” With a thriving economy, pleasant environment, and high quality of life, it has consistently ranked among the world’s most livable cities for years. It is the only major metropolis built atop a field of dormant volcanoes, where lush, green volcanic cones define the skyline. In recent years, a steady wave of global migration has transformed the city into a vibrant multicultural tapestry.

本栏图片由深圳特区报记者刘羽洁 摄

Photos by Liu Yujie/ Shenzhen Special Zone Daily

制图:邵芳

Graphics by Shao Fang